Frequently Asked Questions.
01. Orders
When will I receive my order?
Can I cancel my order if delivery is delayed?
Yes, if the delivery time is longer than expected, you can cancel your order or part of it by contacting customer service. Refunds are processed within two working days. Orders that have already been shipped cannot be cancelled.
How can I get my invoice?
You can download your invoice by logging into your account. If needed, you can also request it from customer support.
02. Shipping
How long does shipping take?
Shipping timelines are displayed during checkout and confirmed via email after placing your order.
Can I track my shipment?
Yes, once your order is shipped, tracking details will be provided.
03. Returns & Exchanges
Can I return or exchange my order?
Yes, returns and exchanges are accepted based on our return policy. Please contact customer service to initiate the process.
How long does a refund take?
Refunds are typically processed within two working days after approval.
04. Complaints
What should I do if I have a complaint?
Please contact our customer service team with your order details, and we will resolve your issue as quickly as possible.